- Devices
- 8,000
- Period
- Two years
- Total
- Over $200,000
- Where it came from
- Avoided spend and money received back
- Devices retire
- Collected free
- Value assessed and paid back
- A selected few return as spares
Spares come back reset and ready for setup.
The challenge
Retired devices were costing a per-device fee to dispose of, even though many still had value.
What we did
- Moved from paying a per-device fee to a model with free collection and value paid back for each device.
- Structured the contract so optional services are paid for out of what comes back, instead of through new invoices or a new budget line.
- Used the same arrangement to return selected devices reset and ready for setup, which gives the team a spare device pool at no net cost.
Where it stands
8,000 devices have been through disposition over two years, with over $200,000 returned in total, in avoided spend and money received back.
What it shows
Designing fees as an offset against what comes back means month-to-month swings in volume don’t turn into surprise costs.
Working on something similar?
Tell us about it. We’ll say whether we can help.